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Terms and Conditions

Consultations
A consultation with one of our pioneering surgeons will help you answer all the questions above and more. Each 30-minute private consultation with a Bella Vou cosmetic plastic surgeon will leave you fully informed about your procedure and what results in you can expect, along with understanding your expected recovery time and any complications.

Your surgeon will review your full medical history and carry out an examination to evaluate your suitability for the procedure, as well as help you set realistic expectations of the likely outcome.

No Consultation Fees
Bella Vou offer a range of procedures and treatments that all qualify for complimentary consultation sessions, meaning no fee is payable. These procedures and treatments are subject to change, so we always recommend you speak to us directly to find out if your procedure or treatment interest is still exempt from a consultation fee. Whilst consultations at Bella Vou are complimentary, failing to attend or cancelling your consultation within 24 hours of your allocated date and time without prior notification will result in a £150 cancellation fee.

Free WiFi
By using our free Wi-Fi access you agree to the following Terms and Conditions. This agreement sets out the terms and conditions on which wireless internet access (“the Service”) is provided free of charge to you, a patient or guest of Bella Vou (“us”) in consideration for your custom. Usage of which confirms your agreement to these terms and conditions and your agreement to allow us to send to you by e-mail our promotional and marketing material.

Complaints
Bella Vou endeavours to treat all our clients appropriately, compassionately and fairly. If however, you have a concern with any matter in relation to your treatment at Bella Vou, you are entitled to make a complaint, either in person, by telephone or in writing.

Finance

Finance decision

Your application will be assessed based on eligibility, credit history and affordability with Deko advising you of the outcome in just a few seconds (via email). It’s important to know that when applying for finance a hard credit check is made which will be recorded on your credit file.

If approved for finance, Deko will let you know who your lender is and provide you with their full contact details and information. You then just need to digitally sign your credit agreement, pay your deposit and wait for your order to arrive.

In a few cases, your application may be referred to a lender for manual assessment and you’ll be notified by email of the credit decision within 24 hours. If you’re not approved for finance it could be for a variety of reasons and the lender will be able to give you more information.

Repaying the loan

Your first direct debit payment will be taken about a month after your procedure or treatment. This will show on your statement as a payment to your lender. You have the right to repay all or part of the loan early at any time.

Cancellation

There is a 14-day cooling-off period where you can withdraw from the credit agreement after signing your documents. If you wish to do this please contact us (Bella Vou) directly. We can cancel the application on your behalf. There is no need to contact Deko or your lender.

Just contact us and we’ll cancel your application and the lender will refund your deposit and let you know of any outstanding balance if applicable.

Legal Information

Bella Vou Ltd is registered in England and Wales No 09194567. Bella Vou is authorised and regulated by the Financial Conduct Authority, register number 757053 and act as a credit broker and not a lender. Finance is provided through a panel of lenders including the Deko platform by Omni Capital Retail Finance Limited. Omni Capital Retail Finance Limited is authorised and regulated by the Financial Conduct Authority (register number 720279). Our registered office is 45-47 The Pantiles, Tunbridge Wells, Kent, England, TN2 5TE.

Deko is a trading name of Pay4Later Ltd which act as a credit broker and not a lender. They are registered in England and Wales (company number 06447333) and authorised and regulated by the Financial Conduct Authority (register number 728646). For more information please go to www.dekopay.com/support or visit www.dekopay.com

01892 257357 Book a consultation