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FAQs

At Bella Vou, we understand that undergoing plastic surgery is an important decision which requires consideration and that there are lots of questions that come to mind before deciding to proceed with any medical procedure. As a result, we have compiled answers to frequently asked questions.

General

Will I be sedated during my cosmetic treatment?

For most of our cosmetic procedures sedation will not be necessary but can be provided if you prefer. Most procedures only require local anaesthetic. Your cosmetic surgeon can discuss whether sedation or local anaesthetic is best for you.

Where will my cosmetic surgery take place?

Bella Vou has its very own state of the art treatment facilities on site, where we are able to perform most of our cosmetic treatments. However if your procedure requires an overnight stay, your cosmetic surgery will be performed in hospital.

What should I consider before I book my cosmetic surgery procedure?

Depending on what procedure you are having you may need to allow a few days or weeks for recovery. Your cosmetic surgeon will provide all the information you need to know regarding what the cosmetic procedure involves and how long your recovery should take at your initial consultation.

What happens if something goes wrong, or I’m not happy with the results?

Complications are rare but can arise with any surgery. If you and your cosmetic surgeon are unhappy with the result of your cosmetic surgery you will be entitled further surgery to improve the result and Bella Vou would not charge a fee for this.

Can I speak to a previous patient who has had a cosmetic surgery procedure?

As well as providing detailed testimonials and 'before and after' photos of procedures, we can provide an opportunity for you to speak to our patients and ask any questions you may have at one of our open evenings.

For more information, read our client stories or find our next upcoming event.

Can I eat or drink before my cosmetic surgery treatment?

Depending on what cosmetic surgery procedure you’re having you may not be able to eat and drink prior to surgery. Your surgeon will provide all the necessary information you need at your initial consultation.

Can I just ‘drop in’ and talk to someone?

Yes of course! Our friendly reception team have a fountain of knowledge in regards to the services we offer here at Bella Vou. If you're passing, or indulging in some shopping at The Pantiles, we would be happy for you to come in and talk to us about any surgery or treatment you may be interested in.

If you are looking to having an appointment with our consultants, although we can try our best for you to see someone immediately, we always ask that you book your consultation in advance. This is to ensure that we can make your appointment with the most relevant member of our team, who would be best suited for your needs.

Are you registered with the Care Quality Commission?

To ensure that Bella Vou are performing to the top standard as should be expected by all of our patients, we are regularly inspected by the Care Quality Commission (CQC), who are the independent regulator of health and social care in England. 

On their most recent visit, Bella Vou has achieved the highest “Outstanding” rating from the Care Quality Commission. Click here to view their findings

What qualifications should my cosmetic surgeon have?

No matter which surgeon you decide to perform your surgery or treatment, they should be registered with the General Medical Council. This provides the reassurance that they are fully qualified to carry out cosmetic surgery, professionally and safely. If they hold a qualification for a specific area, this should be also be added to their profile.

Our lead cosmetic surgeon, Amir Nakhdjevani, is currently on the Specialist Register with reference number 4587844.

For more information about the Specialist Register, visit the General Medical Council website's page containing Information on the Specialist Register.

Is there a specialist register for plastic surgery and should my surgeon be on it?

There is a register, however, your surgeon does not have to be registered on this. A plastic surgeon on the specialist register is not necessarily a good cosmetic surgeon. Plastic surgery has different specialisms, which include reconstructive and burns victims. So, they can be added to the Specialist Register for Plastic surgery, yet have no experience of aesthetic surgery.

Our lead cosmetic surgeon, Amir Nakhdjevani, is currently on the Specialist Register with reference number 4587844.

For more information about the Specialist Register, visit the General Medical Council website's page containing information on the Specialist Register.

How soon after surgery can I fly?

For the majority of procedures that we carry out at Bella Vou under local anaesthetic, there will be no restrictions as to when you can fly. Each airline has its own regulations about flying after surgery. Check with your airline before you fly, particularly if you've had complicated surgery.

Ideally, we suggest to leave flying for at least 1 - 2 weeks from surgery. This will allow us to check your wounds and to ensure all is healing well before you fly out. Generally, there are no medical reasons as to why you can not fly following a local anaesthetic procedure. Following a general anaesthetic, we advise to wait at least two weeks for short haul flights and at least 6 weeks for long haul flights.

As a rough guide, the Civil Aviation Authority (CAA) say that before flying:

  • allow four to five days after simple abdominal surgery (belly button surgery)
  • 10 days after more complicated abdominal surgery
  • for an abdominoplasty, waiting atleast 2 weeks would be advisable. You will not be completely mobile following the surgery and are at a much higher risk of developing a clot in the legs (DVT) or lungs (pulmonary embolus).

We suggest that you wear compression stockings and make sure you keep yourself well-hydrated throughout the flight. You should also check your travel insurance policy carefully, as you may need to inform the insurance company that you've recently had surgery. This could increase the cost of your travel insurance.

How soon after surgery can I exercise?

It really depends on the site of surgery but as a general rule, you should wait 2 weeks after surgery and then can start very gentle exercising  (limited to walking). From 2 - 4 weeks, you can gently build up the level of exercise and after 6 weeks up to 3 months reach back to the level that you were at prior to having the surgery.

With abdominal surgery, we would advise closer to 6 weeks before starting exercise as the area is much larger and needs longer for the abdomen to settle. For Facelift or Eyelid Surgery, we would advise 2 weeks prior to commencing gentle exercise and then building up slowly up to 6 weeks.

Yoga and pilates are fantastic exercise routines but should not be started until 6 weeks. The  different positions can place a lot of strain on the wounds and result in stretched scars.

You should not carry out any heavy lifting, bending for at least 6 weeks. All this advice is to help keep the blood pressure low and therefore reduce the amount of swelling and bruising post-operatively.

How long does the scarring take to settle following surgery?

Most surgical incisions will take approximately 2 weeks to heal and be considered closed. However, the overall length of time for the scar to heal is 9-12 months. This is the time it takes for any scar to mature into a pale and flat scar.

Immediately after surgery, the strength of the scar gradually increases and the maximum tension that can be reached in the wound is achieved around 4-6 weeks. It is advisable to avoid massaging the scar prior to 4 weeks as this can result in stretching of the weaker scar.

Wounds also lose their moisturising ability for a variable period of time after surgery/ injury. Moisturising creams can be used after 2 weeks from surgery to keep the skin healthy. You can combine moisturising and massage after 4 weeks.

The scar goes through various stages and initially will be red and raised. It will eventually become flat and pale. In the first 6-9 months following surgery, it is advisable to use high protection cream (SPF 30-50) over the scar. during this time, on contact with the sun, the scar will go red straight away as it is still in it's immature state. Once the scar has matured, then you can go back to using your regular sun protectant cream.

Some scars may stretch following surgery. It is advised to leave wounds for approximately 3 months from surgery to allow for any swelling or bruising to settle.

Should I take Arnica tablets to optimise my result?

Arnica is a very well known homeopathic remedy that topically is used to help reduce bruising. With respect to the tablet form, we advise against using this before surgery. Through our experience, we found more bruising and bleeding in patients undergoing surgery, who had taken arnica tablets prior to their surgery.

We do advise the use of arnica cream, if required, after atleast 2 weeks to aid in reduction of bruising. Although this is a very useful cream in reducing bruising, due to its powerful anti-inflammatory agent. It can also cause irritation or extensive rashes with its use.

We will advise you on what to do before and after your surgery to achieve the most favourable outcome.

How does smoking affect my wound?

There are several effects of smoking that can cause problems with wound healing.

Firstly, the carbon monoxide within cigarettes reduce the amount of oxygen that is carried by blood cells. This means less oxygen is travelling to the healing wound. This can increase the wound healing time and subsequently result in wound breakdown or wider scars.

Secondly, the nicotine causes a problem by causing vasoconstriction (blood vessels close up). This results in no blood or oxygen or nutrients at the wound and no way of the breakdown products to be filtered away. This can lead to wound breakdown; infection and subsequent sub-optimal results. The effects of nicotine last 45-60 minutes following a cigarette and therefore can leave the healing wound without a blood supply for an hour or more.

The use of e-cigarettes with nicotine; nicotine patches; or nicotine gum has a similar effect and needs to be avoided.

When do I need to come back for a follow-up post surgery?

Within the first week you will come back to see the surgeon so we can assess your recovery.

Consultations

What happens if I need to postpone or cancel a consultation?

If you need to change or cancel your scheduled appointment, feel free to call us on 01892 257 357 to reschedule a time to suit you.

Please let us know 24 hours prior to your scheduled appointment to avoid a charge.

What can I expect from a consultation?

At the consultation, your cosmetic surgeon will involve an examination where you can discuss your requirements and expectations and your surgeon will go through which surgical and/or non-surgical options will be best for you. Following an assessment of your health and examination of your medical history, your cosmetic surgeon will decide whether you are suitable for surgery.

During your consultation it is important to ask any questions or raise any concerns you may have. You can then take the time to give full consideration to the surgery and then, if you are sure, decide on a date for the surgery.

How can I get the most from my consultation?

We all have trouble remembering dates, especially when it comes to your medical history. However, it really helps us if you have a good idea of your general medical history so that we can get the best plan for your surgery or treatment, based on the knowledge of your own medical history.

When you are discussing with your consultant, it may help to structure your problem in the following order:

  • Current symptoms, difficulties or concerns you experience in your day to day life.
  • How and when your symptoms, difficulties or condition started.
  • Any details (particularly dates) of any surgery, treatments or tests you might have previously had for the same problem.
  • Any other ongoing or previous medical conditions, surgeries, treatments or medication, along with approximate dates if possible.

If you are booking a consultation that relates to a serious past medical condition or surgery, or an on-going condition, it would extremely helpful if you can bring any copies of documents including reports, test results and prescriptions. If you have any X-ray scans or reports, please bring these also.

Finally, just as a precaution and some general advice, please get advice from your GP or treatment in advance for any undiagnosed symptoms or problems you may be suffering from, especially breathlessness, chest pain, heart flutters or high blood pressure.

Is there a consultation fee?

Bella Vou offer a range of procedures and treatments that all qualify for complimentary consultation sessions, meaning no fee is payable. These procedures and treatments are subject to change, so we always recommend you speak to us directly to find out if your procedure or treatment interest is still exempt from a consultation fee. Whilst consultations at Bella Vou are complimentary, failing to attend or cancelling your consultation within 24 hours of your allocated date and time without prior notification will result in a £150 cancellation fee.

Pricing & finance

How long does it take to apply for finance?

Minutes! Simply complete our online finance calculator, make sure you take the time to read the agreement carefully. If you are happy to carry on, submit your application to the finance company, the response should be instant. However, some applications may take a little longer.

What will the treatment cost be, and do you offer affordable payment plans?

The treatment will vary depending on what surgery is required at the time of your consultation. Your patient coordinator will prepare for you a quotation that will include all your pre- and post-surgical care along with the surgery and all other costs will be included within this single fee. Finance options are also available to make your treatment more affordable.

I have applied for finance but do not wish to go ahead, can I cancel?

If you decide to cancel your booking within 14 days, your finance application can be cancelled.

Can I add another procedure cost to my finance application?

Yes you can! Once the application has been processed you can add to it at anytime while the payment term is still active.

 
 
How do I make the finance agreement repayments?

Your loan agreement is with the finance company, who will collect your instalments by monthly Direct Debit. Your payments will begin approximately 30 days after your procedure has been completed.

I’ve been declined finance, what do I do now?

Don't worry! The authorisation process is carried out by the finance company and sometimes the reason for decline is that incorrect information has been entered on the application – carefully ensure you have entered all the required information. If this does not alter the outcome, here are a few helpful tips to consider. Try increasing your deposit, not only will this give you more chance of being accepted it will also lower your monthly repayments. There is another option, a finance application can be set up in the name of a friend or family member (as long as you have their permission).

I have been approved for finance, what do I do now?

If you are approved we'll ask you to pay the deposit online using a credit or debit card. Upon receipt of your deposit payment, we can go ahead and book your procedure (if you haven’t already done so).

When do I apply for finance?

Finance should be applied for no earlier than 3 months before the treatment commences. Therefore, if you are booking your procedure 4 or 5 months in advance you should delay applying for finance at this time, but you can arrange your treatment date with us long before. However, you will need to pay Bella Vou a deposit to secure your booking (make sure you reduce your finance amount by this deposit).

What deposit do I need to pay?

In order to secure your booking, you need to make a deposit payment of at least 10%.

Do I have to finance the full cost of my treatment?

No. The minimum amount you can apply for finance is £450.00 with a maximum of £50,000.00. You can pay part by bank transfer, cash or on card with the remainder on finance. But remember when applying for finance the lender will ask you to pay 10% of the amount being financed as you deposit.

Who can apply for finance?

Anyone over the age of 18 who is in regular full time or part time employment (over 16 hours per week). UK resident with a 3 year UK address history. You must have a UK bank account with a direct debit option and hold a credit or debit card for payment of the deposit. Your credit rating will be checked so if you have any CCJs, IVAs or bankruptcies you will not be accepted. If that might apply to you, remember that you can apply for finance in the name of a friend or family member (with their permission) on your behalf.

What is included in the cost of my cosmetic surgery?

The cost of surgery includes any routine investigations required such as blood tests, hospital charges including overnight stays where applicable; consumables (such as breast implants) and post-operative follow-up consultations for up to 3 years.

Does my medical insurance cover my cosmetic surgery treatment?

Our team of cosmetic surgeons in the UK are recognised by BUPA, PPP and other Health Insurance companies. Although cosmetic surgery is not reimbursable, many related procedures are part of the medical treatment and reconstructive surgery and may therefore be covered. You should check with your insurance provider prior to your consultation.

Do you offer finance options?

At Bella Vou, we provide a clear and easy way to help make the cost of your cosmetic treatment more affordable. Each one of our available finance options offer 0% interest free. You can choose from 6, 9 or 12 months interest free. All of our finance packages are approved and regulated by a Pay4Later provider who secure hundreds of finance purchases every day.

Find out more about our finance options

What payment types do you accept?

We accept Visa, Visa Debit, MasterCard, Bank Transfer, Cash and Cheque payments.

We also offer finance options, from as little as 0% APR, if you wish to spread the cost of your surgery or treatment over a period of time.

Is there a consultation fee?

Bella Vou offers a range of procedures and treatments that all qualify for complimentary consultation sessions, meaning no fee is payable. These procedures and treatments are subject to change, so we always recommend you speak to us directly to find out if your procedure or treatment interest is still exempt from a consultation fee. Whilst consultations at Bella Vou are complimentary, failing to attend or cancelling your consultation within 24 hours of your allocated date and time without prior notification will result in a £150 cancellation fee.

Over what term can I spread my payments?

We’re able to offer finance plans from 6 month to 5 years to suit your budget

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