Important information regarding Coronavirus (Covid-19)

As a CQC-registered clinic with an ‘Outstanding’ rating, Bella Vou will continue to operate in line with all government directives resulting from the Coronavirus (Covid-19) pandemic.

The clinic will remain open (with clinical staff only) in line with these government guidelines in order to provide follow-up and aftercare services to our existing patients who cannot be treated remotely.

Additionally we have volunteered the use of our facilities, equipment and where possible, trained clinical staff to the NHS to assist with treatment of patients who cannot be accommodated at government facilities in our area.

What does this mean for Consultations?

At Bella Vou the safety and care of our patients is paramount, and as a result of the Coronavirus pandemic, we’ve rolled out our special Face-to-face Video Consultations for all consultations by using cutting edge video conferencing technology. We routinely perform these consultations for many of our clients who live further afield and these virtual consultations are the same as those that take place in-person except that they will take place in the comfort of your own home.

Based on your first consultation and should you choose to progress, we would invite you in for a physical consultation and assessment (also complimentary) prior to your treatment.

What does this mean for Surgeries?

On Monday 23rd March 2020 the President of The British Association of Aesthetic and Plastic Surgeons (BAAPS) announced that they had taken the decision that no further surgical or non-surgical treatments should be carried out until further notice, this is in direct response to the Coronavirus pandemic. If you already have a surgery booked with us, we will be in contact shortly to discuss moving your treatment to a future date that suits you. If you are considering a surgery with us, we will be able to guide you as to the likely booking availability after your Face-to-face Video Consultation.

What does this mean for Post-surgical follow-ups?

We continue to offer all post-surgical follow-ups as per usual, while some of these follow-ups can take place via a face-to-face video call, others require you to come into the clinic for wound treatment to removal of sutures, in these cases and in order to protect both staff and other patients from COVID-19, we’re asking all patients to follow these guidelines:

Report any symptoms of coronavirus (COVID-19) such as a continuous cough or high temperature (above 37.8) by calling the clinic on 01892 257357 or emailing us. Do not come into the clinic.

For patients reporting or displaying any symptoms of coronavirus (COVID-19), if you turn up to the clinic, you’ll be asked to return home and follow the Public Health England Guidance ‘Stay at Home’.

Stay at home guidance for COVID-19

If you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started.

If you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill.

It is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community.

For anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14-day isolation period. If you can, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period.

If you cannot move vulnerable people out of your home, stay away from them as much as possible.

If you have coronavirus symptoms:

  • Do not go to our clinic, GP surgery, pharmacy or hospital.
  • You do not need to contact 111 to tell them you’re staying at home. Testing for coronavirus is not needed if you’re staying at home.

Use the NHS 111 online coronavirus service if:

  • You feel you cannot cope with your symptoms at home.
  • Your condition gets worse.
  • Your symptoms do not get better after 7 days.

Only call 111 if you cannot get help online. For more information about coronavirus visit the NHS coronavirus page or GOV.UK.

Thank you for your cooperation.