The RealCare Promise by RealSelf

Bella Vou are extremely proud to be able to announce that have made the RealCare Promise, a program created by RealSelf to ensure that providers who can be trusted to deliver great customer service can be found easily and reassuringly.

The customer service commitments included in the RealCare Promise are based on what real people have told RealSelf is most important to them.

The 3 T’s: Timely, Transparent, and Trusted

The RealCare Promise 3 T's

RealCare is as simple as these 3 T’s: Timely, Transparent, and Trusted.

Timely

  • We responded to your initial consultation request within two business days.

Transparent

Prior to your treatment, we:

  • Gave you a clear cost estimate.
  • Explained anticipated recovery time, aftercare needs, and follow-up visits.
  • Encouraged you to share your experience on RealSelf.
  • Explained your payment due dates and any available payment plans.
  • Educated you on potential risks, benefits, and alternatives.
  • Gave you a list of necessary recovery supplies (including any you need to buy).
  • Talked about the medical circumstances in which you may require a revision, including:
    • How long you’d need to wait before a decision to revise.
    • Which revision costs would be covered by us.

Trusted

We also:

  • Treated you with respect.
  • Asked your permission for any promotional use of your before and after photos.
  • Confirmed which provider would perform your procedure.
Bella Vou's surgical team

The Bella Vou team

Stevie Gillan

Stevie Gillan

Lisa Wakeman

Lisa Wakeman

Angel Baker

Angel Baker