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Privacy and Security

We understand that knowing the best practices for staying safe online might not always be clear.

To assist you, we've highlighted some key factors to keep in mind while navigating online, ensuring you can verify if it's genuinely us reaching out to you.

What is phishing?


Phishing is a fraudulent practice where a cybercriminal masquerades as a trusted entity to trick people into divulging sensitive information or gain unauthorised access to their sensitive data. For instance, you may have received an email or text message that appear to be from us but aren’t. 

It’s important to stay vigilant as this can happen to  many trusted institutions. 


Here are some top tips to say well informed: 

  • If you don’t recognise the sender, don’t open the email, especially if potentially malicious emails have been diverted to your spam folder.
  • Are there spelling mistakes within the email address, subject line, email content or linked web address?
  • Does the contact of the email appear to be a poor online translation from another language  into English?
  • Don’t click on links or attachments if you are unsure that an email is authentic.
  • Legitimate Bella Vou  emails will always end:
  • Legitimate Bella Vou web Address will always be:
  • Phishing emails and links will differ. This could be a subtle change in spelling, wording or format, such as:


Our website addresses will consistently feature For example: our pricing and finance details can be found at If you hover over a URL in an email from Bella Vou and it doesn't match, be cautious, as it might not be genuine.


When it comes to phonecalls, do not share personal details until you've verified who you are speaking to. If you have any doubts, don't hesitate to give our customer services team a ring using the official number on our contact page. They'll be happy to help, and you can double-check with them about the legitimacy of any emails or texts you've received.



Remembering multiple passwords can be difficult, but it's vital to establish strong and secure passwords to help deter fraudulent activity. Here are a few top tips to help you when setting a password:


  • Don't use the same password for all your online accounts. Using different passwords helps keep them secure, so they can't all be accessed if one is compromised.
  • Don’t choose a password that is too generic and easily guessable. Instead, choose a password that is unique to you.
  • Mix numbers, special characters, uppercase and lowercase letters in your password. The longer a password is, the more secure it typically is.
  • Never share your password through unsolicited text message or emails.



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