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Sylwia

Sylwia

Patient Experience Host

Sylwia is Bella Vou’s Patient Experience Host, a role that allows her to utilise her skills while constantly learning. She prides herself on her attention to detail and on providing exceptional care and the dynamic of a busy hospital certainly keeps her on her toes! In addition, Sylwia liaises with all departments, using her excellent communication skills to best support the team. A glass-half-full kind of person, she always tries to see the positives in every situation and feels most herself when out in the great outdoors.  

Her goal in life isn’t a big house, fancy car or designer clothes, but a life filled with adventure - trying new and challenging activities, building a mind full of memories and stories to tell and a heart full of experiences. Having travelled extensively over the past 18 years, she considers this the best school of life, shaping her into the person she is today. 

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“In my role, I can simply be myself! No day is ever the same and I love being right at the heart of the clinic’s hustle and bustle. Teamwork is so important to me and every member of the team plays an equally vital role. We work together like a well-oiled machine to provide the best possible experience for every patient. Bella Vou isn’t just a place to work - it’s a family, where you feel truly appreciated and supported. It really is the perfect work-life balance."

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Professional Profile

Customer care has always been at the centre of Sylwia’s career. She moved to the UK from Poland in 2006 to work as a care assistant in a nursing home, where she spent nine years developing her skills and passion for supporting others. In 2014, Sylwia retrained as a nail technician and went on to work in a busy nail salon, where she built an extensive and loyal client base. She has always had a strong interest in aesthetics and loves seeing people feel more confident in themselves.

One of Sylwia’s greatest personal achievements was completing a solo hike of Europe’s toughest trail, the infamous GR20, in July 2024. It proved to be both her most challenging and most liberating experience to date. Looking ahead to 2026, Sylwia is excited to fulfil a childhood dream by exploring Peru, a journey she will also be undertaking solo. 

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