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Patient Concierge

At the beginning of the pandemic, Emily left Australia and travelled to the UK. She worked as a health care assistant in ICU for COVID relief, she assisted the nursing staff and supported patients- always working to maintain their comfort and dignity.

When she’s not at work Emily loves to stay fit and enjoy the outdoors. She loves to run, swim and surf- although catching a wave is harder in Tunbridge Wells than in Australia!

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I love working with patients at Bella Vou and giving them the information they need as they start their patient journey. Having studied medical and health science, I hope that I can help translate any medical jargon and answer all the queries that patients may have when looking into booking an elective procedure.

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Clinical profile

Emily is one of Bella Vou’s Patient Concierges, working in a team with Maddi and Lucy. Emily uses her excellent communication skills to greet clients enquiring about treatment, book appointments and provide all the information, support and guidance they need as they begin their patient journey at Bella Vou.

Before joining Bella Vou, Emily studied medical and health science, and is currently studying international public health. She has worked as an NHS healthcare assistant in ICU, and also gained extensive experience as an optical assistant and dispenser for Specsavers. She developed skills in organisation, communication and patient care and learned the importance of dealing with client information sensitively and discreetly.


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