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Patient Concierge Vacancy

About the role

We are looking to add an additional staff member to our team of Patient Concierge's.

Once fully trained each Patient Concierge will work a shift pattern in order to either cover mornings, evenings or weekends for a total of 30 hours per week (minimum). Each of the shift patterns are alternated between the members of staff fairly on a weekly basis.

Please ensure that you complete the associated assessments. Due to the nature of the role, we will not review the CV's of anybody that has not completed the Phone Screening assessment.

Confident individual with 1 years Medical Receptionist/Secretary experience (preferred):

42.5 hours per week on average

£20,000 to £23,500 (OTE/Performance Bonus up to £27,000) Pro Rata

Full-time, Permanent

Bella Vou - Pantiles Clinic, Tunbridge Wells, Kent

About Bella Vou

Bella Vou offers clients a uniquely individual approach to cosmetic surgery. The state-of-the-art clinic provides the very latest surgical, cosmetic, and aesthetic treatments in a chic, comfortable, and welcoming environment in the heart of the beautiful historic town of Royal Tunbridge Wells.

We are dedicated to providing satisfaction, the highest standards of care, and a very personal touch throughout the client journey. The highly-skilled, professional staff are passionate about helping our clients achieve the results they desire, while at the same time making their experience enjoyable, stress and hassle-free.

Bella Vou’s leading cosmetic surgeons are recognised by the most highly-regarded aesthetics and cosmetic surgery associations, including the UK Association of Aesthetic Plastic Surgeons (UKAAPS) and named among the world’s top influencers in cosmetic medicine in the prestigious RealSelf 100 awards.

The clinic and leading-edge operating suites are approved and inspected to ensure the highest standards of patient care and assured with exacting standards on cleanliness and infection control safeguards. Bella Vou has achieved the highest “Outstanding” rating from the Care Quality Commission (CQC), the only clinic in the South East of England to achieve this rating.

We receive large numbers of new leads each month, all who need to be contacted swiftly and professionally, in order to provide information about the requested procedure. Knowledge about procedures is absolutely essential but training will be provided.

Job Description

  • New Lead Response by phone and email
  • Calling new and existing patients to offer appointments
  • Setting up online consultations
  • Responding to emails
  • Calling patients following surgery - courtesy call
  • Inbound calls
  • Following up with leads to offer appointments

Patient Concierge will provide vital communication between new and existing patients. The key skills that are essential for this role are:

  • Extensive telephone experience, enjoy talking on the phone and engaging with people
  • Excellent organisational skills
  • Self-motivated and driven
  • Superb attention to detail
  • A good team support
  • Well-spoken with excellent written English
  • Computer literate and a fast learner

You will naturally have an interest in cosmetic procedures and want to learn more. You will also love to speak on the phone and help patients realise what services and care we provide. You will need to be patient and have excellent administration skills. We require you to call new and existing patients and to also carry out any other general office duties and any other reasonable tasks that may be required.


  • 8 hour shift

Supplemental Pay:

  • Bonus scheme


  • Medical Receptionist: 1 year (preferred)
  • Medical Secretaries & Receptionists: 1 year (preferred)


If you would like to be considered for this position, please initially email the following information to the attention of Sales Director, Oliver:

  • Up to date CV
  • Cover Letter - Why you are interested in this role and what makes you the right candidate for this role

Please note, we will be screening all relevant applications, and will be in touch If you are successful to the next stage.

For further information about The Pantiles Clinic Bella Vou, please visit our website at


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