About the role
We are looking to add an additional staff member to our team of Patient Concierge's.
Once fully trained each Patient Concierge will work a shift pattern in order to either cover mornings, evenings or weekends for a total of 30 hours per week (minimum). Each of the shift patterns are alternated between the members of staff fairly on a weekly basis.
Please ensure that you complete the associated assessments. Due to the nature of the role, we will not review the CV's of anybody that has not completed the Phone Screening assessment.
Confident individual with 1 years Medical Receptionist/Secretary experience (preferred):
Hours
42.5 hours per week on average
Salary
£20,000 to £23,500 (OTE/Performance Bonus up to £27,000) Pro Rata
Term
Full-time, Permanent
Location
Bella Vou - Pantiles Clinic, Tunbridge Wells, Kent
About Bella Vou
Bella Vou offers clients a uniquely individual approach to cosmetic surgery. The state-of-the-art clinic provides the very latest surgical, cosmetic, and aesthetic treatments in a chic, comfortable, and welcoming environment in the heart of the beautiful historic town of Royal Tunbridge Wells.
We are dedicated to providing satisfaction, the highest standards of care, and a very personal touch throughout the client journey. The highly-skilled, professional staff are passionate about helping our clients achieve the results they desire, while at the same time making their experience enjoyable, stress and hassle-free.
Bella Vou’s leading cosmetic surgeons are recognised by the most highly-regarded aesthetics and cosmetic surgery associations, including the UK Association of Aesthetic Plastic Surgeons (UKAAPS) and named among the world’s top influencers in cosmetic medicine in the prestigious RealSelf 100 awards.
The clinic and leading-edge operating suites are approved and inspected to ensure the highest standards of patient care and assured with exacting standards on cleanliness and infection control safeguards. Bella Vou has achieved the highest “Outstanding” rating from the Care Quality Commission (CQC), the only clinic in the South East of England to achieve this rating.
We receive large numbers of new leads each month, all who need to be contacted swiftly and professionally, in order to provide information about the requested procedure. Knowledge about procedures is absolutely essential but training will be provided.
Job Description
- New Lead Response by phone and email
- Calling new and existing patients to offer appointments
- Setting up online consultations
- Responding to emails
- Calling patients following surgery - courtesy call
- Inbound calls
- Following up with leads to offer appointments
Patient Concierge will provide vital communication between new and existing patients. The key skills that are essential for this role are:
- Extensive telephone experience, enjoy talking on the phone and engaging with people
- Excellent organisational skills
- Self-motivated and driven
- Superb attention to detail
- A good team support
- Well-spoken with excellent written English
- Computer literate and a fast learner
You will naturally have an interest in cosmetic procedures and want to learn more. You will also love to speak on the phone and help patients realise what services and care we provide. You will need to be patient and have excellent administration skills. We require you to call new and existing patients and to also carry out any other general office duties and any other reasonable tasks that may be required.
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus scheme
Experience:
- Medical Receptionist: 1 year (preferred)
- Medical Secretaries & Receptionists: 1 year (preferred)
HOW TO APPLY
If you would like to be considered for this position, please initially email the following information to the attention of Sales Director, Oliver:
- Up to date CV
- Cover Letter - Why you are interested in this role and what makes you the right candidate for this role
Please note, we will be screening all relevant applications, and will be in touch If you are successful to the next stage.
For further information about The Pantiles Clinic Bella Vou, please visit our website at www.bellavou.co.uk
REVIEWED WIDELY
ACROSS THESE PLATFORMS
What our
clients
say
What our clients say
★★★★★
…You feel like you have joined a lovely family during the whole process. For me this is a very personal and rewarding journey and I have made it in the great hands of Amir and the lovely Bella Vou team. Surgery is a decision we need to make carefully and one in which we need to trust that we have selected the right surgeon for us….. I can’t give you a guidebook on how to do that but I can say, do your research and if I can help you select a surgeon that will enhance ‘you’ the way you want to be enhanced – and help you feel safe then it is a privilege to share my experience with you.
maxyw
★★★★★
I saw three surgeons before Amir but decided on Amir because of his manner, knowledge, and the service received during the enquiry stage as everything was so well run and the staff were exceptionally efficient with excellent customer service. I am so glad I chose Bella Vou because from beginning to end the service received has been outstanding. Dr Amir and his nurses made me feel very relaxed. The procedure was quick, pain-free, the results look amazing and I feel my confidence coming back again. The aftercare received was also exceptional. I would not hesitate to recommend Bella Vou. Thank you.
Resourceful803197
★★★★★
My tummy tuck experience at Bella Vou in May this year. I cannot speak highly enough of Amir and his remarkable team. Amir’s expertise is nothing short of masterful, evident by the quality of his work, making him undeniably an expert in his field. If you are contemplating having any work done you can rest assured that Amir and his team will provide not only exceptional care but also a strong sense of being cherished and safe throughout the entire process. Their dedication and skill made my journey with them exceptional, and the results have by far surpassed my expectations.
kjpuppy
★★★★★
Amir was fantastic from the beginning during Fleur De Lis tummy tuck, liposuction on the flanks, breast implant removal, uplift, and implant replacement. He provided me with excellent advice on what the reality of the procedure would be and how the outcome would look. I had a very large diastase recti which affected me negatively in so many ways, and I knew when I met Amir that he would fix this issue and I was in safe hands…I know it has all been worth it because my outcome physically will also affect my quality of life emotionally. I am already delighted to be able to fit into my pre-baby clothes! Amir’s team at Bella Vou really looked after me during the whole process. From the moment I initially spoke to them, to the first consultation, after the procedure, and beyond – I really do feel like they have changed my life for the better. I highly recommend Amir and the team at Bella Vou.
Anon
★★★★★
An excellent experience with Amir and the team. I’m very pleased with the outcome of my treatment. Thank you to Amir and all the team for a great experience, great care, and charming and friendly support from start to finish
SAM10000
★★★★★
Absolutely brilliant. I was quite nervous as I’m in my 70s and thought I might be past it, but just two weeks post blepharoplasty surgery I couldn’t be more relieved that I went ahead. The result is fantastic – thank you so much Amir! My eyes now feel much more open yet still completely natural…The experience with Bella Vou has been wonderful throughout, including post-procedure. I would not hesitate to recommend this clinic.
ChrissyElbee
★★★★★
Amir has been brilliant; very kind and reassuring, respectful and gave me all the information about the procedure that I needed. He did not pressure me into making a decision about whether to go ahead at the initial consultation and I felt safe and supported during and after the procedure. The aftercare has been excellent with regular follow-ups and if I have had any queries the response has been quick and helpful.
MRS GB
★★★★★
Amir is an amazingly gifted surgeon. He performed a tummy tuck and face lift on me in April and the results are actually incredible. So natural that people can’t put their finger on what is different but tell me that I look the best I’ve ever looked. The whole team are so friendly and supportive. Scott the nurse is so caring and knowledgeable and after treatments with Nikki were amazing. I could not recommend Bella Vou more highly and will be going back soon for a final procedure. The clinic is outstanding from the aesthetics to the comfort. Choosing Amir was one of the best decisions I’ve ever made and I’m just thrilled with my results.
Tabitha1800
★★★★★
From the moment I met Amir I knew I was making the right choice, he is so talented at what he does his work speaks for itself but then on top of the lovely welcoming and professional man he is, my experience has been nothing short of incredible. I am so beyond happy with my results and can’t wait to see them in a couple of week’s time when I have healed properly. I was so nervous going in, the most nervous I’ve ever felt probably in my life but the staff at Bella Vou and their expertise take every nerve away. I’m actually looking at myself thinking what else can I get done just to experience it all again. They look after you from the moment you contact them to weeks and months after, going above and beyond with the sweetest touches. Thank you so much Amir and team I have and will always sing your praises to anyone who’ll listen!
Genius351977
★★★★★
I had male skin removal surgery after weight loss. 360 tummy tuck, chest skin removal and inner thigh. I had all three done same day… I had some revision surgery at about 15 months after the initial, some liposuction around the flanks, and some additional skin removed from the chest. This was included in my original fee as part of their revision policy, really great that Amir did this additional surgery for me…it really elevated my results especially in the chest area which is now everything I was hoping for, it’s literally removed all sagging whether stood up straight or leaning right over. Overall I am very pleased with the results and feel much happier in my new body…I very highly recommend Amir and Bella Vou, It is the complete package, I had numerous checkups, massages, and photos taken of progress, everyone was very helpful and friendly and it is a relaxed atmosphere. Thank you, Amir and the whole Bella Vou team.
mikew81
★★★★★
Wow, how do I start? Amir is amazing, from my consultation, and surgery to follow-up care. Nothing is a problem. He is professional, kind, caring, and a true gentleman. Definitely puts you at ease and felt so comfortable even when standing naked lol. I have had a few minor problems but not a problem to him, lots of extra care given to me and extra appointments, and fitted me in when needed. His work is stunning, my scars are so neat and smooth and I am only 6 weeks post-surgery, can’t wait for the final results. I recommend Amir 100% and will be back for further surgery. Would not go anywhere else. It is a stunning place, with lots of added extra treats and goodies. Even the bouquet of flowers delivered to my door the day I arrived home and the chauffeur-driven care provided for me to go home in comfort. Honestly you will not be disappointed Bella Vou dream team. Xx
jeffreyleah
★★★★★
I had a wonderful experience with Dr Amir Sadr and all of his colleagues. I chose this clinic because it is very professional, luxury, and of a high standard. All staff are so welcoming and helpful. They are there with you along the way on your recovery journey. I felt in such good hands! I am healing nicely and whenever I had questions they were always promptly answered which gave me comfort. It is going to be my go-to clinic for all beauty matters, and if you are looking for a good plastic surgeon, look no further. Thank you everyone!
Dajana Paliokaite
★★★★★
I came across Bella Vou on Tiktok, having done a lot of research on tummy tucks. I knew from the initial consultation that I wanted to have my surgery at Bella Vou – no other clinic compared. On the day of the surgery, I felt very comfortable in the clinic and was reassured by Amir Sadr. I had an overnight stay at the clinic and the day and night team were fantastic. The aftercare has been truly outstanding and two months post op I have healed well. Thank you to the whole team for my makeover!
Caring981586
★★★★★
Amir and the whole team made my journey with them seamless. No question was unanswered, and the treatment itself was comfortable. I would recommend them to anyone seeking any cosmetic procedures. The pre and post-op communication was superb
Henda100
★★★★★
This is a subtle difference but has made the world of difference to me as I feel fresher, brighter and from a makeup perspective, I’m able to apply my winged liner a lot easier.
Becca Hood
★★★★★
My whole experience has been incredible, from the moment I enquired I was made to feel welcome. My worries, fears, and feelings were all normal. No question was ever too big or too small. Amir is an absolute legend, his work is outstanding, and my end result is more than I could have ever dreamed of. I feel I have been given a new lease of life. Aftercare was always the most important part for me and it clearly is for Bella Vou too, the aftercare was brilliant. Anyone thinking about surgery, enquire now, you will not be disappointed. I definitely will forever be grateful for everything. Thank you.
Fabulous924223
★★★★★
Amir has changed my life for the better. I am amazed by my results and I cannot thank him enough. After 2 pregnancies I had severe diastasis recti, in which my abdominal muscles were separated 8cm! I was also told I had a hernia resulting in a large bulge but once Amir had me on the table, turned out I had 3 hernias. He worked his magic and has given me my confidence back. I cannot thank him and the lovely nurses enough. The whole experience from start to finish has been 10/10.
hannahsykes333
★★★★★
Amir exuded professionalism and confidence from my initial consultation all the way through my post-operative aftercare journey. His reputation precedes him and from the years I have researched for the perfect surgeon to perform my tummy tuck and breast uplift, I knew Amir was going to be the one the moment I met him. His team offers kindness, empathy, and support at every opportunity. The facilities are clean, welcoming, and upmarket. I felt safe and looked after. Surgery is not for the faint-hearted, but Amir knows his craft and made me feel at ease throughout it all. Highly recommended.
Beena Budhdeo 1979
★★★★★
For the last 15 years, I have suffered from underactive thyroid which has made it very difficult to lose weight. Despite different diets and exercise…Out of my lack of confidence and ultimately desperation, I was ready to fly to Turkey. My daughter nevertheless discouraged me from doing so, and I agreed but said “Please find me a good clinic in the UK”. She spent a few days doing research and had come across Bella Vou via TikTok…I made the decision to book a consultation as soon as possible…Dr Amir was amazing in person, he explained everything in great detail with a lot of patience when it came to answering my questions…The surgery itself went very smoothly and the aftercare was one of a kind…I have no words to express my gratitude and how amazing Dr. Amir is. Very honest, caring, and professional. I cannot imagine ever going to a different clinic for any future treatments. This clinic is simply put above the Harley Street level. I look at myself every day in the mirror and cannot stop admiring how amazing my body looks now. Thank you from the bottom of my heart for making my dreams come true. I can finally wear all the dresses that I have not worn over the last 15 years 🙂 x
Witty862796
★★★★★
I recently had an upper blepharoplasty with Amir. I’m so happy with the results. I feel like myself again when I look in the mirror. Amir and the nurses were all fabulous. I felt listened to and supported throughout the whole experience. Everything was explained really well from the first consultation through to the aftercare. It also felt reassuring to know that there is always someone to contact at Bella Vou, should I have needed it at any point.
Nurturing826626
★★★★★
…You feel like you have joined a lovely family during the whole process. For me this is a very personal and rewarding journey and I have made it in the great hands of Amir and the lovely Bella Vou team. Surgery is a decision we need to make carefully and one in which we need to trust that we have selected the right surgeon for us….. I can’t give you a guidebook on how to do that but I can say, do your research and if I can help you select a surgeon that will enhance ‘you’ the way you want to be enhanced – and help you feel safe then it is a privilege to share my experience with you.
maxyw
★★★★★
I saw three surgeons before Amir but decided on Amir because of his manner, knowledge, and the service received during the enquiry stage as everything was so well run and the staff were exceptionally efficient with excellent customer service. I am so glad I chose Bella Vou because from beginning to end the service received has been outstanding. Dr Amir and his nurses made me feel very relaxed. The procedure was quick, pain-free, the results look amazing and I feel my confidence coming back again. The aftercare received was also exceptional. I would not hesitate to recommend Bella Vou. Thank you.
Resourceful803197
★★★★★
My tummy tuck experience at Bella Vou in May this year. I cannot speak highly enough of Amir and his remarkable team. Amir’s expertise is nothing short of masterful, evident by the quality of his work, making him undeniably an expert in his field. If you are contemplating having any work done you can rest assured that Amir and his team will provide not only exceptional care but also a strong sense of being cherished and safe throughout the entire process. Their dedication and skill made my journey with them exceptional, and the results have by far surpassed my expectations.
kjpuppy
★★★★★
Amir was fantastic from the beginning during Fleur De Lis tummy tuck, liposuction on the flanks, breast implant removal, uplift, and implant replacement. He provided me with excellent advice on what the reality of the procedure would be and how the outcome would look. I had a very large diastase recti which affected me negatively in so many ways, and I knew when I met Amir that he would fix this issue and I was in safe hands…I know it has all been worth it because my outcome physically will also affect my quality of life emotionally. I am already delighted to be able to fit into my pre-baby clothes! Amir’s team at Bella Vou really looked after me during the whole process. From the moment I initially spoke to them, to the first consultation, after the procedure, and beyond – I really do feel like they have changed my life for the better. I highly recommend Amir and the team at Bella Vou.
Anon
★★★★★
An excellent experience with Amir and the team. I’m very pleased with the outcome of my treatment. Thank you to Amir and all the team for a great experience, great care, and charming and friendly support from start to finish
SAM10000
★★★★★
Absolutely brilliant. I was quite nervous as I’m in my 70s and thought I might be past it, but just two weeks post blepharoplasty surgery I couldn’t be more relieved that I went ahead. The result is fantastic – thank you so much Amir! My eyes now feel much more open yet still completely natural…The experience with Bella Vou has been wonderful throughout, including post-procedure. I would not hesitate to recommend this clinic.
ChrissyElbee
★★★★★
Amir has been brilliant; very kind and reassuring, respectful and gave me all the information about the procedure that I needed. He did not pressure me into making a decision about whether to go ahead at the initial consultation and I felt safe and supported during and after the procedure. The aftercare has been excellent with regular follow-ups and if I have had any queries the response has been quick and helpful.
MRS GB
★★★★★
Amir is an amazingly gifted surgeon. He performed a tummy tuck and face lift on me in April and the results are actually incredible. So natural that people can’t put their finger on what is different but tell me that I look the best I’ve ever looked. The whole team are so friendly and supportive. Scott the nurse is so caring and knowledgeable and after treatments with Nikki were amazing. I could not recommend Bella Vou more highly and will be going back soon for a final procedure. The clinic is outstanding from the aesthetics to the comfort. Choosing Amir was one of the best decisions I’ve ever made and I’m just thrilled with my results.
Tabitha1800
★★★★★
From the moment I met Amir I knew I was making the right choice, he is so talented at what he does his work speaks for itself but then on top of the lovely welcoming and professional man he is, my experience has been nothing short of incredible. I am so beyond happy with my results and can’t wait to see them in a couple of week’s time when I have healed properly. I was so nervous going in, the most nervous I’ve ever felt probably in my life but the staff at Bella Vou and their expertise take every nerve away. I’m actually looking at myself thinking what else can I get done just to experience it all again. They look after you from the moment you contact them to weeks and months after, going above and beyond with the sweetest touches. Thank you so much Amir and team I have and will always sing your praises to anyone who’ll listen!
Genius351977
★★★★★
I had male skin removal surgery after weight loss. 360 tummy tuck, chest skin removal and inner thigh. I had all three done same day… I had some revision surgery at about 15 months after the initial, some liposuction around the flanks, and some additional skin removed from the chest. This was included in my original fee as part of their revision policy, really great that Amir did this additional surgery for me…it really elevated my results especially in the chest area which is now everything I was hoping for, it’s literally removed all sagging whether stood up straight or leaning right over. Overall I am very pleased with the results and feel much happier in my new body…I very highly recommend Amir and Bella Vou, It is the complete package, I had numerous checkups, massages, and photos taken of progress, everyone was very helpful and friendly and it is a relaxed atmosphere. Thank you, Amir and the whole Bella Vou team.
mikew81
